10 Best Call Center Headsets 2025 in the United States

The Logitech Zone 750 Wired Headset is an excellent choice for anyone needing a reliable headset for calls and music, especially in a bustling office environment. One of its standout features is the advanced noise-canceling microphone, which ensures your voice remains clear during calls, filtering out background noise effectively. Coupled with 40mm audio drivers, you can expect immersive sound quality with deep bass and crisp highs, making it suitable not just for calls, but also for enjoying music.

Comfort is another strength, as the on-ear design is lightweight at just 6.5 ounces, allowing for extended wear without discomfort. The straightforward plug-and-play connectivity with USB-C and an included USB-A adapter ensures compatibility with various devices, making it easy to switch between your laptop and desktop.

The Logitech Zone 750 is a solid choice for professionals needing a functional and high-quality headset for calls and music, but it might not be the best fit for those wanting maximum noise isolation or wireless convenience.

The Jabra Evolve 30 II Wired Headset is designed for professional use in call centers, offering several features that make it a strong contender in its category. Comfort is a notable strength, with leather-feel ear cushions and an around-the-ear design that allows for all-day use without discomfort. Sound quality is another highlight; the dynamic driver and noise-canceling microphone ensure clear calls, which is essential for busy call centers.

Connectivity options are versatile, with both 3.5mm jack and USB connections available, allowing for easy plug-and-play installation compatible with MS Teams. The headset also has a control unit for managing calls efficiently with simple access to volume and mute functions. However, it should be noted that this is a mono headset, which might not be ideal for music or environments where stereo sound is preferred. Durability seems to be adequate for professional settings, but the product does not offer any water resistance, which may be a consideration for some users.

While it has a wired connection, those looking for wireless flexibility might need to explore other options. Compatibility is broad, covering various devices, which is a plus for users with different systems. Battery life is not a concern here as it is a wired device. In summary, this headset is well-suited for call center professionals who need reliable, comfortable, and efficient gear for daily use, though its mono sound and lack of wireless capability may be limiting for some.

The EPOS Sennheiser SC 30 USB ML is a single-sided business headset designed mainly for Skype for Business users. It boasts HD sound quality powered by a neodymium speaker, ensuring clear and natural audio. The noise-cancelling microphone is a significant feature, filtering out unwanted background noise for better call clarity. The bendable boom arm keeps the microphone in place, enhancing its usability during long calls.

Comfort is prioritized with large, comfortable ear pads, although being an on-ear design, some may find it less comfortable for extended use compared to over-ear models. Durability is another strong point, backed by a solid construction and a 2-year warranty, which adds peace of mind regarding long-term use. Connectivity is straightforward with a USB plug-and-play feature, making it easy to start using right away without additional setup. The in-line call control unit is convenient, allowing users to manage calls, volume, and mute functions directly from the headset.

However, being a wired headset, it may limit mobility compared to wireless alternatives. Additionally, there's no mention of water resistance, so it might not be suitable for environments where it could get wet. The headset is highly compatible with PCs, but potential users should note that it's specifically optimized for Skype for Business, which may limit its full functionality with other platforms. While the lack of battery life is a non-issue due to its wired nature, it restricts movement freedom. Given these points, the EPOS Sennheiser SC 30 USB ML is well-suited for professionals needing reliable, high-quality audio in a wired setup, particularly those who primarily use Skype for Business.